Shipping policy

4           Delivery

4.1       We may accept Orders originating from any location but we will only arrange delivery of the Goods to locations in New Zealand and Australia.  Orders may only be delivered to business or residential addresses.

4.2       If you want Goods to be delivered to any territory outside of New Zealand or Australia you must organise and pay for your own shipping from our premises (currently located at Hastings, New Zealand) to your location, as well as any applicable taxes, duties and import costs.  Please contact us if you wish to arrange delivery to a location outside of New Zealand or Australia.

4.3       All Orders for delivery within New Zealand and Australia which we fulfil will be couriered using our freight forwarding company.  If the Price for an Order is equal to or greater than $250 (in the relevant currency) it will have to be signed for upon delivery.  If someone is not present to sign for the delivery the courier will leave a card with details on how to obtain your Goods and you will have to collect the Goods in accordance with the instructions at your own cost.  We will use reasonable efforts to ensure Orders are delivered within 3 business days.

4.4       If the Goods we deliver to you do not match the Goods that you Ordered we will replace the incorrect Goods with the Goods that your Ordered provided we have the Goods in stock and the Goods you return are not damaged or used and are still in their original packaging.  If we do not have the Goods you ordered in stock we will offer to provide you with comparable Goods to the original Goods you ordered and if you do not wish to accept the replacement goods you can elect to be refunded for the Price of the incorrectly delivered Goods.  When returning such Goods to us you must provide us with proof of purchase and an explanation as to why you are returning the Goods.  If any Goods returned in accordance with this clause have been damaged or used or are not returned in their original packaging you are not entitled to a refund.  Despite the foregoing we are not responsible or liable for minor differences in appearance of Goods between how they appear on your machine and how they appear in material form.  Please read the descriptions carefully before placing an Order to avoid the possibility of confusion.

4.5       We do not offer refunds or exchanges for Goods if you no longer want them or would like a different product instead, so please choose carefully before placing an Order.